FREQUENTLY ASKED QUESTIONS
ABOUT MY ORDER
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Where are the parts manufactured?
All our jewelry is designed and handcrafted in Spain, between Alicante and Madrid.
Are the pieces made to order?
Our philosophy is based on a made-to-order production model, crafting each piece consciously and avoiding overproduction.
This process allows us to personalize jewelry and create it specifically for each person.
Some pieces may be available for immediate shipment and in limited quantities. If you need to receive a piece by a specific date, please contact us before placing your order.
Estimated production and shipping times are indicated for each design.
How long does it take to process and ship an order?
The estimated production time for our pieces is approximately 10 to 15 business days.
All our jewelry is handcrafted in specialized workshops in Spain, respecting the necessary time for each process and craft.
Once production is complete, the order will be shipped and delivered according to the timelines corresponding to the selected destination. You will receive a confirmation and tracking email once your order has been dispatched.
Do you ship internationally?
Yes. We offer national and international shipping to selected countries.
Shipping costs and times are calculated automatically during the checkout process.
YOLIÉ is not responsible for any duties, taxes or other fees applicable to international shipments outside the European Union.
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CUSTOMER SERVICE
info@yoliejewelry.com
We are here to help you. -
MADE-TO-ORDER
The articles are made exclusively for you.
10 to 15 business days of production. -
PACKAGING
Each piece is shipped in a recycled cardboard box and a handmade cloth bag.